Delivery

The delivery times provided on our website, indosphera.com (hereinafter referred to as the site), are approximate and for reference purposes only. Factors beyond the site’s control and the control of its suppliers can influence the delivery time of the goods. We recommend making purchases in advance and understanding potential delays during national or international holidays. IndoSphera cannot influence international delivery times, but our team will make every effort to process and dispatch your order promptly, ensuring direct delivery to the end user. Due to the site hosting goods from multiple suppliers, one order may be delivered in multiple parcels.

IndoSphera suppliers always offer cargo insurance options for parcels to avoid unnecessary disputes in case of lost goods.

The recipient of the order is fully responsible for providing the correct delivery address. IndoSphera cannot change the delivery address once the package has been shipped from the warehouse (store) and is not liable for lost or undelivered packages due to incorrect recipient addresses.

IndoSphera is not responsible for goods that have not passed customs control for any reason. The buyer is responsible for complying with local laws and is obligated to pay taxes, duties, and customs fees. Please note that insurance does not cover customs clearance costs or compensate for losses due to confiscation or destruction of goods by customs authorities. IndoSphera ships all goods legally and strictly according to the order for international shipment.

The buyer assumes ownership of the parcel when the delivery party marks it as “Delivered.” After that point, IndoSphera is not responsible for any undelivered goods.

We are not liable if the goods were delivered and subsequently returned to the sender. Return to the sender occurs after the parcel storage period expires, which varies for each sender. The buyer will be informed about this.

Complaints and claims regarding undelivered goods are accepted within 2 (two) months, unless the courier has marked the order as “Delivered.”

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Delivery is carried out by:

– Indonesia Post
– DHL
– FedEx