Frequently Asked Questions (FAQ)

1. Are these makeup products halal-certified? Yes, most brands in our collection hold official halal certification from Indonesian authorities (BPJPH or MUI). Each product page specifies its halal status.

2. Do you ship makeup to the USA? Yes, we ship directly from Indonesia to all 50 US states. No proxy or forwarding service is required. Delivery typically takes 7–14 business days.

3. Are these products cruelty-free and vegan? The majority of our brands do not test on animals. Some are fully vegan — check the individual product description for "vegan" and "cruelty-free" labels.

4. Can I return makeup if it doesn't suit my skin? Due to hygiene regulations, opened or used makeup cannot be returned. Unopened, sealed items may be returned within 14 days of delivery. Please review our full return policy before purchasing.

5. Will I have to pay US customs duties or taxes? You may be charged import duties by US Customs and Border Protection (CBP). These fees are not included in our prices and are your responsibility. Orders under $800 USD typically enter duty-free under de minimis exemption.

6. How do I track my order? Once shipped, you will receive a tracking number via email. You can track your package through our website or directly via POS Indonesia EMS / USPS partner services.

7. Are Indonesian makeup formulas safe for sensitive skin? Many Indonesian brands use natural, hypoallergenic ingredients like rice extract and aloe vera. However, we recommend patch-testing any new product and checking the full ingredient list on the product page.