Refund and Returns Policy

1. Overview

This Refund & Returns Policy applies to all purchases made on Indosphera.
Customers may request a return or refund within 30 days from the date of delivery.

After 30 days, we unfortunately cannot offer a refund or exchange.

To be eligible for a return:

• The item must be unused
• In the same condition as received
• In original packaging with all tags intact
• Proof of purchase (order number or receipt) is required

2. Non-returnable & non-refundable items

For hygiene, safety, and international trade compliance reasons, the following items cannot be returned or refunded:

• Underwear and intimate apparel
• All textile products, including but not limited to:
• Clothing
• Fabrics
• Home textiles
• Cosmetic and beauty products
• Items that have been opened, used, worn, washed, altered, or tested
• Items without original packaging or tags
• Items damaged due to customer misuse

These restrictions apply even if the item does not fit or does not meet personal expectations.

3. Defective or damaged items

If you receive an item that is defective, damaged, or incorrect, you must contact us within 48 hours of delivery.

To process your claim, please provide:

• Order number
• Clear photos and/or video showing the issue and packaging

After verification, we may offer:

• A replacement, or
• A refund
  (depending on the product, seller, and international shipping feasibility)

4. Partial refunds

Partial refunds may be granted only in limited cases, including:

Items returned with missing parts not due to our error

Items showing signs of use

Items returned outside the 30-day return window

5. Refund processing

Once a return (if required) is received and inspected, you will be notified by email regarding approval or rejection.

Approved refunds will be processed to the original method of payment.
Processing times vary depending on banks and payment providers and may take several business days.

6. Late or missing refunds

If you have not received your refund:

Check your bank account again

Contact your credit card company

Contact your bank

If the issue persists, please contact us at:
📧 support@indosphera.com

7. Sale & discounted items

Items purchased during sales, promotions, or with discounts are non-refundable, unless they are defective or damaged upon arrival.

8. Exchanges

We only replace items that are defective or damaged.
Exchanges for size, color, or personal preference are not accepted.

9. Return shipping

Return shipping costs are paid by the customer

Shipping costs are non-refundable

Customs duties, taxes, and import fees are non-refundable

Return address will be provided after approval of the return request

For international returns, we strongly recommend using a trackable shipping service. We are not responsible for lost or delayed return shipments.

10. Marketplace disclaimer

Indosphera operates as an online marketplace.
Products are sold and shipped by independent sellers. While all sellers must comply with Indosphera’s policies, return outcomes may vary depending on the seller and destination country regulations.

Indosphera acts as an intermediary and is not the manufacturer of the products sold.

11. Legal compliance

This policy is designed to comply with international consumer protection standards.
Where mandatory local consumer laws apply, those laws will prevail.

12. Need help?

For questions related to refunds and returns, please contact us at:
📧 support@indosphera.com