Refund and Returns Policy
Refund & Returns Policy
Return Period
Customers may request a return within 30 days of delivery.
Items must be:
- Unused
- In original condition
- In original packaging
Non-Returnable Items
Due to hygiene and international shipping regulations, the following are non-returnable:
- Cosmetics and skincare products
- Clothing and textiles
- Used or opened items
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours with photo/video proof.
We may offer:
- Replacement
- Refund
Refund Process
Refunds are issued to the original payment method after approval.
Processing time depends on banks and payment providers.
Return Shipping
- Paid by customer
- Shipping costs are non-refundable
- Customs fees are non-refundable
Marketplace Disclaimer
IndoSphera is a marketplace platform.
Return outcomes may vary depending on the seller and country regulations.