Terms and Conditions

User account:

The rules of the site indosphera.com (hereinafter referred to as the site) allow the creation of only one account by one buyer. More than one account that will be created by one buyer will be blocked by the site administration. In accordance with customs regulations, buyers are required to provide truthful data – first name, last name, exact delivery address, everything must be valid. In some countries, the consignee must present an identity document upon receipt of the parcel for customs clearance or verification of payment purposes. Clients bear full responsibility for the correctness of the data provided. If, due to the provision of incorrect data, which prevents delivery or customs clearance, IndoSphera is not responsible and will not make any compensation.

Implementation of the order:

When placing an order, always wait for confirmation from IndoSphera operators, due to the popularity of the product or its limited supply, IndoSphera can change the quantity of the product at any time. Both parties to the transaction agree that after sending the goods, the party providing logistics services is fully responsible for its delivery, at this moment the full ownership of the goods belongs to the buyer.

Description of Goods:

At IndoSphera, we take great care in selecting suppliers for our indosphera.com marketplace, ensuring that all product descriptions and photographs accurately represent the products being sold. However, please note that we reserve the right to edit photos and product descriptions on the site at any time. In the event that you have placed an order and there are changes in the information about the product, you have the option to refuse the order if it has not been dispatched.

Prices:

Please be aware that the prices and stock availability of products are subject to change without prior notice.

Customs and Tax Fees:

The prices listed on the indosphera.com site do not include customs and tax fees, as well as shipping costs. Any customs fees, applicable taxes, or additional payments that may be charged upon the arrival of the goods in your country are the responsibility of the buyer.

Complaints:

If you have any complaints regarding the services provided by IndoSphera, please send them to our email address support@indosphera.com. We will respond to your complaints within 24 hours, excluding weekends and holidays. For pre-sales consultations, please refrain from using the Live Chat feature as it is intended solely for product inquiries and discussions before making a purchase.